Shipping policy

TERMS AND CONDITIONS OF SALE

The use of this site is governed by the TERMS AND CONDITIONS OF SALE set forth below. Your use of this site or purchase from Concord (also referred to as 'Concord Health', 'Concord', or 'the Company') indicates your acceptance of these terms and conditions. Concord reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice. General advice on this website has been prepared without taking into account your objectives or needs. Before acting on the advice, consider its appropriateness.

Concord is the service provider; it is also referred to as "us" and "we".
Customer is the person or organization who purchases or seeks services from Concord; it is also referred to as "you".

ORDER CONFIRMATION

For all the online orders, we must receive the payment before we can post the goods. You may receive an email confirmation about the order, but it doesn't mean the order is confirmed until the funds are cleared.

For wholesale customers, different MOQs and minimum order requirements apply. Please contact us at info@concordhealth.com.au for more information.

SHIPPING

Delivery Charges

Customers are responsible for paying any freight charges incurred from a refused shipment and unclaimed goods.

Depending on the delivery arrangements the cost for any re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

Australia

Order value over AUD$59, free delivery within Australia.
Order value under AUD$59, flat delivery fee is AUD$8 within Australia.

New Zealand

You must pay a flat international freight fee NZD$15 if the order is less than NZD$90.
Free freight if the order more than NZD$90.

International

You must pay a flat international freight fee USD$15 if the order is less than USD$90.
Free freight if the order more than USD$90.

Customs Duties, Taxes and Import Charges

For international orders, prices do not include any customs duties, import taxes, value-added taxes (VAT), or other charges that may be imposed by the destination country.

The customer (recipient) is responsible for ensuring compliance with all applicable laws and regulations of the destination country, including the payment of any customs duties, import taxes, clearance fees, or other charges required for the importation of the products.

These charges are determined by the customs authority of the destination country and are outside of our control. We do not provide estimates or guarantees regarding such charges.

If customs duties or import charges are not paid and the shipment is refused, delayed, or returned to us, we reserve the right to:

  • Deduct any return shipping costs, customs charges, and handling fees from any refund; or
  • Withhold refunds where such costs exceed the order value.

We recommend that customers contact their local customs office for further information before placing an order.